Data from iPostal1 Workspace partners busts the 3 biggest myths about digital mail for workspace operators
Updated: September 8, 2026
Private offices, coworking memberships, and meeting rooms will always be the foundation of your coworking business. They build community, drive engagement, and generate dependable revenue.
But those services are also tied to square footage and staff time.
Every desk, office, and meeting room eventually hits capacity. Growth can stall until you take on more space, people, or overhead.
Digital mail changes that equation.
Customers sign up, revenue compounds, and your margins expand, without adding headcount, overloading your existing team, or opening new locations.
We analyzed data from our workspace partners to dispel the biggest myths about digital mail: workload, package storage, and labor.
Myth #1: It takes too much time
Many operators assume managing digital mail requires a lot of time, but the data shows otherwise:
50% of customers don’t receive any mail in a given month
Across all customers, the average is just 2 pieces per month
Customers request fewer than 1 task per month on average
Managing 100 customers takes about 30 minutes per day
This isn’t a labor-intensive operation. It can be handled in less time than a lunch break, and it supports a revenue stream with no ceiling.
Curious to learn more? Read our case study about how iPostal1 helps Lucid Private Offices’ community teams manage digital mail without adding to their workload.
Myth #2: Packages take up too much space
Another common misconception is that package handling demands create storage issues. The numbers show the impact is small:
Under 5% of mail items are packages
For every 100 customers, you'll receive about 3–4 packages per month
For most operators, your storage needs for mail will be a single filing cabinet and a single shelf for packages—not a full storage room.
In fact, for operators looking to grow revenue without expanding their footprint, digital mailbox services offer a low-lift way to unlock recurring income.
As Jamie Russo, Founder of Everything Coworking, explains, digital mail is a massive lever in creating diverse revenue streams, generating larger margins than you’d have by selling physical space alone.
Myth #3: Managing digital mail is labor-intensive
In fact, 93% of revenue is passive, requiring no effort or labor. The hidden ROI strength of digital mailbox services lies in the revenue mix:
89% of income comes from recurring subscription fees
4% comes from storage fees
7% comes from task request fees
With 89% of revenue tied to subscriptions, mailbox income behaves more like a SaaS business than a traditional coworking service.
Customers sign up, stay, and pay monthly, without much oversight required once they’re onboarded.
That’s how Chiko Abengowe, Founder and CEO of Perfect Office Solutions, built a multi-six-figure revenue stream across 23 locations without hiring additional staff, and even retains healthy enough margins to provide his team with bonuses tethered to digital mail performance.
The reality: digital mail offers a long-term revenue engine, not a short-term add-on
Digital mail isn’t a side hustle or a low-tier revenue stream. On the contrary, it’s a long-term, passive revenue engine that isn’t tethered to your physical workspace.
Once set up, it runs quietly in the background with minimal oversight, delivering consistent income without pulling focus from your members.
You don’t need more square footage, more staff, or more time. You just need to unlock the revenue potential of the space you already have.
Ready to start generating scalable, low-lift revenue for your coworking space?
Contact us today to start building a new revenue stream for your workspace with digital mailbox solutions.
