How iPostal1 helps Lucid’s community teams manage digital mail without adding to their workload

When your on-site teams are lean by design, every new platform and tool needs to earn its place.

At Lucid Private Offices, a company that’s operated flex workspaces for over 25 years, each location typically runs with just one or two team members. 

Between member support, front desk duties, and day-to-day operations, the idea of “just one more system” can feel overwhelming.

So, when Director of Operations John Egan decided to roll out iPostal1, it wasn’t on a whim. It was a strategic move to diversify revenue—so long as the platform didn’t add unnecessary friction for local teams.

To test it, Lucid launched iPostal1 at select locations with Senior General Manager Kylan Mills leading the charge. Based in Arizona, Mills took the reins on day-to-day implementation, ensuring the system worked not just in theory, but on the ground, with real team members and real schedules.

Nine months in, the verdict is clear: iPostal1 is a low-lift, revenue-generating service that Lucid’s lean on-site teams can seamlessly manage. 

Why Lucid needed a digital mail solution that didn’t disrupt the day

As someone running multiple locations across Arizona, Mills knows what it means to juggle tasks. 

Adding a new digital mail partner could have been just another burden. But it wasn’t.

“With iPostal1, the simplicity of the process is fantastic, and it's hard to beat,” she says. “Everything’s on one platform—client setup, scanning, pickups, messaging. It’s all there.”

That all-in-one experience has made a noticeable difference in how smoothly Lucid’s teams handle digital mail. From onboarding new customers to managing delivery requests, it's all baked into the same system.

“There’s no hunting for links or jumping between tools,” Mills adds. “The whole workflow happens right inside the platform, and that alone saves us a ton of time.”

How iPostal1 fit into Lucid’s rhythm without adding complexity

Lucid’s staffing model is intentional: just enough support on-site to provide excellent service without bloating overhead. That means every new system must blend into the routine—not complicate it.

“We tell our teams to set aside 15 to 30 minutes a day for all our mail partners,” Mills explains. “At our Camelback office, where we have more iPostal1 users, it might be 45 minutes—but even then, the lift is very light.”

The predictability helps. So does the fact that digital mail, once it’s part of the workflow, doesn’t compete with other responsibilities.

“It’s just part of the rhythm now,” Mills says. “It doesn’t get in the way of serving clients or managing the space.”

Why Lucid expanded iPostal1 after testing it at key locations

Lucid began using iPostal1 in a handful of locations, primarily across Arizona and Atlanta. Once the system proved easy for community teams to manage, expansion followed quickly.

“Initially, we rolled it out in about seven centers,” Egan says. “But once we saw how well it worked—and Kylan gave us the green light—it became a no-brainer to bring it to more locations.”

They’re now rolling iPostal1 out to additional centers in Houston and Dallas, and with every new site, the process becomes more turnkey.

“The tech is simple, and our teams already know how to use it,” Mills adds. “That makes it easy to replicate at scale.”

How Lucid uses iPostal1 as a lead-generation tool—without trying

Every iPostal1 pickup is a chance to bring someone through the front door. And that’s not lost on Lucid.

“We’re spending $60 to $80 per click on Google just to get someone to our website,” Egan says. “With iPostal1, people are paying us to walk into our space.”

The growing exposure is helping build familiarity and trust, and they’re optimistic about converting digital mailbox users into office clients in the future.

“It opens the door,” Mills says. “People meet the team, they see the space. That kind of visibility matters.”

Egan adds, “The goal is to get them inside the center, where they meet our staff, see the space, and maybe ask what an office costs. Even if just a few take that next step, that’s a big win.”

For now, Lucid is treating iPostal1 like a smart entry point—low-friction, high-yield, and full of long-term upside.

Creating a half-passive revenue stream with digital mail

“About half of our iPostal1 users never receive a single piece of mail,” Mills says. “They just want the address.”

It’s not just convenient—it’s profitable. 

When someone is paying you month after month and doesn’t require any hands-on service, that’s as close to pure margin as it gets.

What Lucid would tell other coworking operators considering iPostal1

For other coworking teams wondering whether iPostal1 is worth adding to the mix, Mills has simple advice.

“If you’re managing a busy center with a small team, don’t worry,” she says. “This is one of the easiest platforms we use. It’s organized, intuitive, and actually saves time once you get going.”

And from the operations side?

Egan says, “If half your users don’t even need help and you’re still getting paid, why wouldn’t you do it?”

Ready to grow smarter?

Lucid’s teams didn’t need a new burden. They needed a revenue-driving system that worked without burdening their on-site team. With iPostal1, they got that—and more.

Ready to get started with iPostal1? Contact us today to start building a new revenue stream for your workspace with digital mailbox solutions.