How Perfect Office made digital mail a team-wide incentive—and a $110,000 per month revenue stream

Apr 30

When Chiko Abengowe first stepped into a coworking space, it wasn’t as an operator—it was as a member.

While he initially used the space as the headquarters for one of his business ventures, Chiko quickly found himself helping the owner fill a few of the available spaces.

Before long, he was hooked.

“I loved everything about it,” Chiko says. “So I told the owner, ‘We should expand this.’ But he wasn’t interested—so I decided to start my own coworking space.”

That decision set the foundation for what would become Perfect Office, a fast-growing coworking brand that now spans 20+ locations.

Along the way, Chiko developed a new model for how digital mail can drive recurring revenue and staff engagement at scale.

Today, Perfect Office brings in over $110,000 in digital mail revenue each month—and every team member with a hand in that growth shares in the upside.

Rather than overloading community staff with more tasks, Chiko created a revenue-sharing model that rewards their contributions—and the results speak for themselves.

Redefining community roles and staff engagement

As Perfect Office expanded, Chiko noticed something some operators miss: his front-line staff were shouldering an increasing load of digital mail responsibilities, but had little motivation to scale those efforts.

“Without an incentive in place, there’s no motivation for community teams to proactively drive new business for the organization,” he says. “Actually, most people want to add less—because less work means fewer headaches.”

Instead of pushing harder for compliance, he restructured the model.

Perfect Office now operates with three distinct community roles:

The Community Manager, who oversees private office tenants
The Membership Manager, who handles coworking and virtual clients
The Community Assistant, who runs the front desk day to day

For Membership Managers and Community Assistants, there’s a clear reason to care about digital mail: they receive a 5% monthly revenue share from the digital mail accounts they manage.

“That recurring revenue bonus is actually more valuable over time than a one-time office lease commission,” says Chiko. “And it motivates the team to focus not just on signing new clients—but on keeping them.”

The structure is simple, but effective.

Each location has both a Membership Manager and a Community Assistant, and together, they receive a 5% share of the monthly recurring revenue generated from digital mail and virtual memberships at their site.

Because Membership Managers oversee multiple locations, coordination is key.

The Community Assistant handles the daily front-desk interactions with virtual clients, while the Membership Manager focuses on growth and overall revenue across locations.

This pairing ensures consistent service and smooth operations—even when one team member isn’t always on site.

“It’s not just about signups,” Chiko explains. “It’s about making sure clients are happy so they stay. That’s where the recurring payout comes in—it keeps our team invested in the long-term success of those relationships.”

And because the revenue is ongoing, the longer a client stays, the more rewarding it is for the team.

“It’s the kind of model where everybody wins,” Chiko adds. “There’s a direct line between the work being done and the income earned. It keeps people motivated, sharp, and focused on growth.”

Although the revenue-share structure is consistent, each Membership Manager has flexibility in how they operate. With six Membership Managers overseeing 23 locations, Chiko allows them to develop their own digital mail workflows while staying aligned with corporate goals.

“They kind of have their unique way of doing things,” he says. “We support that autonomy, but we also make sure they have the tools they need—like iPads for scanning and taking photos of mail—so everything runs smoothly.”

Revenue-sharing builds stickier services—and more engaged teams

The program has had a tangible impact on staff engagement, especially in locations where growth is slower.

“Some of our slower locations started trending upward after we included front desk staff in the incentive program,” Chiko explains. “The clients were being taken care of better, so they stuck around longer—and the new sign-ups started adding to that base instead of replacing it.”

That attention to service doesn’t just protect revenue. It strengthens team culture and helps with talent retention across locations.

“When a location manager gets promoted, we always ask who wants to move to that site,” says Chiko. “And team members look at the digital mail revenue as a deciding factor. If one location brings in more recurring revenue, that’s the one people want to transfer to.”

Digital mail incentivization drives growth without draining bandwidth

For many coworking operators, offering digital mail can feel like a logistical drain. But for Chiko and Perfect Office, the key has been finding the right platform—and letting the tech do its job.

“With i Postal1, they handle invoicing, customer service, and the backend operations,” he says. “Our team just focuses on the mail itself—and every month, our checks get bigger.”

Perfect Office has been with iPostal1 for just over two years. In that time, they’ve grown their monthly revenue from iPostal1 clients alone to more than $20,000—outpacing even longer-standing partnerships with other digital mail providers.

“Whatever they’re doing to drive leads, it’s working,” Abengowe says. “We’ve been with another digital mail provider for nine years, and that brings in about $8,000. Another digital mail partner we work with brings in around $35,000. But iPostal1 is already number two—and we’ve only been with them half as long.”

Chiko’s endorsement of iPostal1 isn’t limited to his own operation. He actively refers other coworking providers to the platform at industry events and conferences.

“Every conference I go to, I meet other operators who’ve never even heard of digital mail,” he says. “I always introduce them to iPostal1. I probably bring them two to three new clients at every event.”

That kind of word-of-mouth doesn’t come from a marketing brochure—it comes from real-world experience and results.

Creating a digital mail system that works—and scales

While Chiko’s team handles the day-to-day operations, support from corporate helps set them up for success.

For example, when managers requested tablets to streamline mail scans and uploads, the company delivered—giving staff better tools to manage rising volumes.

Still, he notes, the most important part of the system isn’t the tools—it’s the buy-in.

“This model works because the team knows they’re sharing in the outcome,” he says. “They want to take on more, because more work means more compensation. It’s good for them, it’s good for us, and it’s good for the client.”

Chiko’s advice for other operators: share the upside with your team

For Chiko, the value of the incentive program is clear. And he encourages other operators to implement one—if they’re serious about scaling digital mail.

“Without shared incentives, your team’s natural instinct is to say no to more work,” he says. “But if they see a clear benefit, they’ll not only take on more—they’ll deliver better service too.”

He adds, “I get that some companies may be under investor pressure, but if you have the freedom, find a way to make this work. Otherwise, over time, your front desk staff is going to burn out—or worse, potentially sabotage the program to protect their time and bandwidth.”

And if you’re not sure where to start? Chiko’s open to sharing.

“Feel free to reach out to me,” he says. “I’ll show you how we did it.”

Why Perfect Office’s iPostal1 partnership is a win-win

Beyond the platform’s reach and scale, Chiko appreciates the people behind iPostal1.

“The team over there is great,” says Chiko. “Anytime we reach out, they respond. And when you have a true win-win setup—where the operator, the team, and the end user all benefit—that’s a model you want to stick with.”

Ready to get started with iPostal1?

Miriam Darby