iPostal1 vs. iWorkSpaceMail: Two lucrative digital mail solutions, one simple platform
Digital mail services generate recurring revenue for flexible workspace operators without requiring additional square footage. But if you're exploring your options, you've probably encountered two names:
iPostal1 and iWorkSpaceMail.
They sound similar, and they both use the same easy-to-use technology, but they serve completely different customer bases and generate their own unique revenue streams.
With either platform, the customer can view and manage mail and packages with an app, 24/7 from anywhere. They see an image of the outside of each letter or package, then with a tap or two, can send a request to forward, scan mail contents, shred, discard, or hold for pickup.
This article breaks down what each platform does, how they work, and how to decide which one (or both) makes sense for your workspace.
What is iPostal1?
iPostal1 is a turnkey digital mail solution that signs up digital mail customers for your location.
These are customers you didn't have to find, market to, or close.
Many of them are home-based business entrepreneurs who want to upgrade their brand image or protect their privacy. They might even live in another city or state or country.
They come to you because iPostal1 invests heavily in marketing, SEO, and advertising to drive traffic to iPostal1.com, where your address is listed.
When someone picks your address from the iPostal1 website, you get a new digital mailbox customer.
Your customer acquisition cost?
Zero.
What iPostal1 handles for you
This is where "turnkey" becomes more than a buzzword. iPostal1 manages nearly everything except the daily mail processing itself, which only takes 30 minutes per 100 customers iPostal1 sends you.
This includes:
Free training and onboarding: Complete workspace setup and technology training, plus abundant resources
CMRA Support: : The 1583 support team handles form completion and documentation, so all you need to do is approve the customer. iPostal1 will even upload customer information and IDs to the USPS website for a small fee, making compliance with USPS regulations a breeze.
Customer service: A dedicated team assists your digital mail customers with questions, issues, and account management
Marketing: Continuous investment in driving prospects to the platform
Website listing: Your location appears on iPostal1.com with your features and photos
Billing and collections: iPostal1 charges customer accounts and handles payment processing
Refunds and chargebacks: The billing team manages financial disputes and fraud issues
Your responsibility is straightforward: process the mail each day using the platform.
The iPostal1 revenue model
iPostal1 works on a commission structure, and has sent over $100 million to mail center partners.
While customer growth rate and commissions depend on location demand and price point, every partner gets new customers and makes money.
As an iPostal1 partner, you’ll get paid once every month by direct deposit. Your commissions are based on subscription pricing and plan levels, plus you also make money on tasks such as shipping, mail content scanning, shredding, and pickups.
The platform charges a small software fee, but only after you’ve exceed 10 customers, and a nominal merchant service fee for processing transactions.
What is iWorkSpaceMail?
iWorkSpaceMail offers the same best in class technology platform as iPostal1 upgrading mail service for your virtual and office members.
The big difference?
This solution is designed for your members—the people who already use your workspace or who you're actively trying to attract.
With iWorkSpaceMail, you set your own pricing and manage the entire service within the structure of your existing customer relationship.
Think of it as a digital mail amenity you can offer alongside your core flexible office products or bundled with meeting rooms or phone answering services.
Now, your members can enjoy all the benefits of a digital mailbox while eliminating time-consuming emails and phone calls about mail receipt and management.
Plus, you get complete mail accountability and history.
What iPostal1 corporate provides for iWorkSpaceMail partners
Even though you're managing the customer relationship with iWorkSpaceMail, you're not doing it alone.
The team at iPostal1 supplies:
Platform access: The same proven or best-in-class technology and interface used by iPostal1
Training and support: Complete onboarding and ongoing operator assistance
Technical infrastructure: The backend systems that make digital mail processing work
You own the customer relationship and keep control of your revenue.
What you handle with iWorkSpaceMail
With iWorkSpaceMail, you control the customer experience:
Customer acquisition: You sign up your own members
Pricing: Set rates that align with your market and bundling strategy
Customer service: Handle member questions and support directly
Account management: Manage member relationships, cancellations, and upgrades
Billing: Invoice your members and collect payment
You pay iPostal1 a monthly platform fee. Everything else—the revenue, the pricing strategy, the customer relationship—belongs to you.
One platform with a minimal learning curve
Here's what makes this simple:
If you know how to use one iPostal1 platform, you already know how to use the other:
The technology is identical, so there’s no need to learn additional platforms
The Admin portal looks the same
The daily mail processing workflow doesn't change
The mobile app functions the same way
Whether you're handling mail for an iPostal1 customer or an iWorkSpaceMail member, you're using the exact same system.
This means you can potentially run two distinct revenue streams without learning two different platforms, training your team twice, or managing multiple software systems.
The 6 key operational differences between iPostal1 and iWorkSpaceMail
While the platform remains consistent, the business models diverge in important ways:
Customer source: iPostal1 sends customers to you. With iWorkSpaceMail, you serve your existing and new members.
Billing responsibility: iPostal1 charges customer accounts and handles collections. With iWorkSpaceMail, you invoice your members directly.
Pricing control: iPostal1 offers consistent plans across locations, with the flexibility to choose your pricing tier. With iWorkSpaceMail you set your own rates.
Customer service: iPostal1 provides support to digital mail customers. iWorkSpaceMail customers contact you for support, while we are available to answer any questions that you have.
Form 1583 processing: iPostal1's support team assists customers with forms and documentation. With iWorkSpaceMail, customers complete forms independently, and you manage the process.
Revenue model: iPostal1 pays you commissions. iWorkSpaceMail charges you a monthly fee per customer, and you keep the revenue you collect for the service.
The platform stays the same. The business relationship and customer management responsibility is different.
Can and should you use both iPostal1 and iWorkSpaceMail?
You don't need iPostal1 to use iWorkSpaceMail, and vice versa. Choose based on what your business needs right now.
iPostal1 alone makes sense if you want to generate revenue from customers outside your member base without any acquisition effort. They come to you, and iPostal1 handles most of the operational complexity.
iWorkSpaceMail alone works if you want to offer digital mail as an amenity to your members, maintain complete control over pricing and customer relationships, and bundle services together.
Leveraging both platforms together lets you serve two completely different customer segments using the same workflow and technology.
Why iPostal1 and iWorkSpaceMail complement each other
The customer bases don't overlap.
iPostal1 brings people who need a mailing address with digital access to their mail and found your address through iPostal1.com. They might never set foot in your workspace. Some eventually discover they need meeting rooms or office space, but they started as digital mail customers.
iWorkSpaceMail serves your members—people who already use your space or who you're actively pursuing with your workspace services.
Using both means you're maximizing the value of a single operational capability. You're processing mail either way. Why not generate revenue from multiple sources?
The case for adding iWorkSpaceMail to your iPostal1 operation
If you're a flexible office operator already using iPostal1, adding iWorkSpaceMail requires almost no additional effort.
You already know the platform. Your team already processes digital mail daily. You're already a registered CMRA.
Adding iWorkSpaceMail simply means offering that same service to your members, with you controlling the pricing and customer relationship.
It's not a question of why you would do it. It's a question of why you wouldn't.
Ready to get started with iPostal1 or iWorkSpaceMail? Contact us today to start building a new revenue stream for your workspace with digital mailbox solutions.
